CONTACT & SUPPORT

Let’s sort it out.

For help with your result, an order, report access or a privacy request, email Personality Play directly.

Contact by email

This is the support contact for Personality Play. Email keeps order and account questions out of public comment threads. If your device does not open a mail app, copy the address into the email service you normally use.

If you paid but cannot open your report

Include the PayPal order ID, the approximate payment date and time, and a short explanation of what you see. Say whether the payment is still processing or is shown as completed. If possible, write from the delivery email used for the order.

Do not pay again merely because access has not appeared. A pending payment and a failed report-generation attempt are different situations; the order details help us investigate the right one. See the delivery and recovery guide.

Never email a password, full card number, bank credential or private recovery token. Do not forward your single-use report link as part of a support request.

For a bug or accessibility problem

Tell us the page, your browser and device, what you tried, what you expected and what happened. If you attach a screenshot, remove personal information first. For an option that does not match your writing, name the symbol and describe the difference; a private handwriting document is not needed.

For privacy or a correction

Describe the information or page involved and the change you are requesting. Use email rather than a public post if the request concerns an order or personal data. Read the privacy policy for how local quiz progress, public share links and paid records differ.